Shipping policy
Shipping Policy
We know you are excited to get your art supplies and start creating, so we do our best to pack and ship your order as quickly as possible.
Where We Ship From
All UK orders are dispatched from our fulfilment centre in Manchester, United Kingdom. Our team packs and ships orders with care to make sure your goodies arrive safely and as quickly as possible.
Processing Times
Orders are usually packed and dispatched within 1 to 3 business days. During busy periods, sales or new releases, processing may take a little longer, but we promise we are working hard to get your items on their way.
Because we pack orders promptly, changes are usually not possible once an order has been placed. If you notice a genuine error, please email hello@sheleeart.co.uk straight away and we will help if the order has not been packed yet.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your UK location and the weight of your order.
Typical delivery times:
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United Kingdom: 2 to 5 business days
All parcels include tracking. You will receive an email with tracking details once your order has been dispatched.
Lost or Delayed Parcels
Once your parcel has been handed to the courier, it is in their capable hands. If your package seems delayed or goes missing, please contact the carrier directly using your tracking number. You are also welcome to email us at hello@sheleeart.co.uk if you need support.
Incorrect Addresses
Please double check your shipping address before completing your order. We cannot be responsible for parcels lost due to incorrect information. If a parcel is returned to us, we will happily resend it. Additional postage charges may apply.
Pre Orders and Backorders
If your order contains a mix of in stock items and pre order items, the full order will be shipped together once everything is ready. This helps reduce packaging waste and keeps your shipping costs as low as possible.
Thank you for supporting our small creative team and helping keep the Bloom alive.