Refund policy

Refund Policy
We’re all about keeping things blooming smoothly, so here’s the lowdown on our refund and returns policy 🌸

No Returns or Change-of-Mind Refunds
Please choose carefully

Please choose carefully. Outside your legal cancellation rights, we do not offer refunds or exchanges if you simply change your mind or pick the wrong item.

If you are a consumer in the United Kingdom and you buy from us online, you may have a legal right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations. To exercise this right, you must contact us within 14 days of delivery and then return the products within 14 days of telling us you wish to cancel.

Items must be unopened, unused and in a resellable condition. You are responsible for the cost of returning the products to us, unless they are faulty or were sent in error. We may reduce any refund if the products have been used or handled in a way that goes beyond what is reasonable to check them.

To request a cancellation, please email hello@sheleeart.co.uk with your order number.

Order Changes & Genuine Errors

Because we pride ourselves on super speedy packing (we like to get your goodies on their way as fast as possible!), changes to orders are generally not possible once they’ve been placed.

If you notice a genuine error, like accidentally placing the same order twice or purchasing multiple of the same item by mistake,  please email hello@sheleeart.co.uk straight away. If the order hasn’t shipped yet, we’ll happily refund or adjust it for you. Once it’s been packed or dispatched, we’ll do our best to help where possible, but we can’t promise we’ll catch it in time.

Gift Cards

Gift cards are non-refundable and can’t be swapped for cash (but they never expire, so you’ll always have something to look forward to!).

Faulty or Damaged Items

If your order arrives damaged, faulty or not as described, please email hello@sheleeart.co.uk within 14 days of receiving your order. Include your order number and a few clear photos of the issue so we can take a look.

If the product is confirmed as faulty or not as described, we will offer a repair, replacement or refund in line with your rights under UK consumer law. Where appropriate, we will also cover reasonable return postage costs.

We appreciate your understanding,  every order helps support our small creative team and keeps the art supplies flowing for the whole Bloomie community 💛